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Stage and Screen Travel

Terms & conditions

HomeTerms & conditions

BOOKING TERMS AND CONDITIONS

The following terms and conditions apply to your travel booking:

Travel Agent: Flight Centre Travel Group (Canada) Inc dba Stage & Screen Travel Services (or any of its affiliated entities) (Stage & Screen Travel Services) acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, cruise line operators and hotels (Travel Service Providers). Stage & Screen Travel Services does not own, operate, manage or control these independent suppliers of services, Travel Service Providers and is not liable for their acts or omissions. Stage & Screen Travel Service’s obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the Travel Service Providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these Travel Service Providers some of which exclude liability in respect of death, personal injury, delay and loss or damage to baggage. You understand that your legal recourse is against the specific Travel Service Provider and not Stage & Screen Travel Services.

Passport and Visas: All individuals departing from Canada must be in possession of a valid passport. It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable and universally accepted travel and identification document. Using other documentation such as travel documents or refugee status cards may result in delays or being denied boarding. We will assume that all travellers on the booking have valid Canadian passports, if this is not the case, you are required to let us know. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please note the following additional requirements: (i) any visa advice provided to you is dependent on the accuracy of the information provided by you. Visa advice is current but can change prior to your intended travel date; (ii) to re-enter Canada; non-Canadian passport holders will need to provide proof of valid Canadian Permanent Residency, a valid Canadian visa or proof of outbound ticket within visa exception allowance. Citizens from countries other than the United States (U.S.) who do not need a visa to enter Canada will need to obtain an ETA before flying into Canada. Travellers do not need an ETA when entering Canada by land or sea; (iii) immigration authorities have the sole discretion to deny entry even when the relevant documentation is provided. A Traveler with a criminal history may be denied entry; (iv) we recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travelers Guide at voyage.gc.ca to satisfy personal requirements; (v) for some countries, international health certificates and vaccinations are required. In some cases, failure to present required vaccination documentation (e.g. Yellow Fever vaccination) may result in you being denied entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available on the Government of Canada Travel and Tourism at https://travel.gc.ca/; (vi) some countries require travellers to be issued a special international driver's permit and/or international proof of insurance.

Taxes and Baggage Fees: Baggage allowance and restrictions will apply on all airlines. These will vary, and you should contact the airline you are travelling for the specific restrictions. Some airlines may charge fees for checked baggage. Please note that additional airport fees and government taxes may not be included in your ticket prices, these are collected at destination.
Fees and Payment – Stage & Screen Travel Services has either permitted the traveller and/or the company to pay for the services by credit card or on credit in accordance with the terms and conditions of Credit Card Authorization Form or the Application for Credit Account. In addition to the service fees agreed to by the company and Stage & Screen Travel Services, the company and/or traveller agree that Stage & Screen Travel Services may charge additional fees including without limitation, cancellation, change, exchange, mileage, after hours, and/or visa service fees. The company and/or the traveller agree to pay for the amount set out in an invoice in accordance with such terms. The traveller acknowledges that by making the payment for the booking that the travellers have accepted the price quoted by Stage & Screen Travel Services. The traveller will not seek a refund, or a credit card chargeback on the services once a payment has been received in full for the services.

Travel Protection: For your protection, we recommend that you purchase trip cancellation and travel accident protection.  No representation or description of the protection made by Stage & Screen Travel Services to you, constitutes a binding assurance or promise about the protection.  Stage & Screen Travel Services is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any claims that may fall under the relevant travel protection policy must be submitted to the insurance company identified in the policy.
Reconfirming Flights and Check-In: It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Stage & Screen Travel Services is not responsible for schedule changes.  All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check-in available with most airlines at least 12 hours prior to departure and for most cruises, at least 72 hours. Please note that all travellers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.

Booking Conditions: Prices quoted by Stage & Screen Travel Services over the phone or on its website are subject to change and will not be confirmed until booking is accepted by Stage & Screen Travel Services and an invoice sent to you. If, after your booking has been confirmed, you wish to vary your booking, Stage & Screen Travel Services will endeavour to satisfy your requirements provided that written notification is received. Prices and availability quoted are subject to change (at the sole discretion of our Travel Services Providers and are due to space sellout/demand) at any time until full payment has been received and tickets have been issued. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than seven percent, you have the right to cancel the contract and obtain a full refund. Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. Flight Centre does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by Flight Centre, the airline, the tour operator or the Travel Service Providers. Stage & Screen Travel Services always tries to maximize the savings on airfares it sells on behalf of airlines and provide savings to you. Should we locate a better airfare we will advise you of any material changes to such airfare terms and conditions if applicable.  If you have purchased a refundable fare and Stage & Screen Travel Services has been able to find a lower non-refundable fare, we shall advise you of any material changes to the terms and conditions of the fare. If you wish to purchase the lower fare, Stage & Screen Travel Services will guarantee the change in the terms and conditions of the fare, including without limitation should you seek a refund on the non-refundable fare.

Cancellation: Any amendment or any changes to a reservation (date change, rerouting) constitutes a cancellation. Should you wish to cancel a booking, you must do so in writing. A cancellation will take effect from the date that the written notice is received at our office. In all cases, where your booking involves a special fee or charges levied by an airline, hotel operator or any other Travel Services Provider, you will be responsible for all cancellation charges levied by the airline, hotel operator or Travel Service Providers. Cancellations incur charges imposed by the airline or tour operator which can be up to 100% of the total fare purchased. Please note that airline/wholesaler refunds can take up to twelve (12) weeks and not all taxes are refundable. Airline tickets are non-refundable once travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charged.

Credit Card Transactions: If for any reason, any Travel Service Provider is unable to provide the services for which you have contracted, your remedy lies against the Travel Service Provider, and not against Stage & Screen Travel Services and in the event that payment has been made to Stage & Screen Travel Services by credit card, you agree that you will not seek to charge back your payment to Stage & Screen Travel Services. If Stage & Screen Travel Services incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Stage & Screen Travel Services via money order or cash immediately.

Refunds: If you have an unused ticket or supplier refund, and depending on the fares terms and conditions, if you do not apply such unused ticket or supplier refund to your travel within a 364-day period (depending on the fares terms and conditions) then such unused ticket or supplier refund will expire on the 365th day.

Liability: Stage & Screen Travel Services does accept any liability of whatever nature, whether in contract, tort, or otherwise, for the acts, omissions or default, whether negligent or willful act or failure to act or otherwise of any Travel Service Provider or of any third party. In addition and without limitation, Stage & Screen Travel Services is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.  Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels and motor coaches may not be up to Canadian standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs.  Baggage is entirely at the owner’s risk.  Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Stage & Screen Travel Services is not liable for any consequential loss or damage.

Privacy Policy: Stage & Screen Travel Services is committed to protecting the privacy and confidentiality of your personal information (which includes without limitation, information we may collect such as your name, address, phone number, e-mail address, credit card details and any further information you volunteer to us). We agree to handle your personal information in accordance with our Privacy Policy, which is available online at https://www.stageandscreen.ca/privacy-policy. If you think that any personal information, we hold about you is inaccurate, please contact us privacy.feedback@stageandscreen.ca and following authentication, we will take reasonable steps to ensure that it is corrected.

Governing Law: The construction, validity and performance of these terms and any disputes between the parties shall be governed by and construed according to the laws of the Province of Ontario, Canada, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Both parties submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada with respect to any legal proceedings relating to these terms.